Refund policy

Pre Patch Labs Return & Refund Policy

Effective Date: April 29th 2026

At Pre Patch Labs, every custom controller and repair service is handled with care and built to the customer’s specifications. Please review our policy carefully before placing an order.

Custom Controller Orders

All custom controller builds are made-to-order and production begins after payment is received.

Because of the custom nature of these products:

All sales on custom-built controllers are final
Orders cannot be canceled once parts have been ordered or work has started
Refunds will not be issued for change of mind, buyer’s remorse, or preference changes after purchase

If you need to request a change to your order, contact us within 24 hours of purchase. Changes are not guaranteed once processing begins.

Repair Services

For controller repair services:

Customers are responsible for shipping their controller to Pre Patch Labs unless otherwise agreed
Once diagnostic work or repairs begin, service payments are non-refundable
If a repair cannot be completed, a partial refund may be issued at our discretion (excluding diagnostic fees and any parts already used)

Warranty Coverage

Pre Patch Labs offers a 60-day workmanship warranty on repair services and custom installations.

This warranty covers:

Installation defects
Workmanship-related issues
Functionality issues directly related to the service performed

This warranty does not cover:

Physical damage
Liquid damage
User misuse or abuse
Accidental drops or impact damage
Future stick drift caused by normal wear
Third-party modifications after service
Smoke or tar damage (including nicotine residue, smoke exposure, or contamination caused by smoking environments)

Defective or Damaged Orders

If your order arrives damaged or has a verified defect:

Contact us within 48 hours of delivery
Provide clear photos/videos of the issue
We may offer repair, replacement, or store credit depending on the situation

Return Eligibility

Returns are only accepted if:

The wrong item was sent
The item arrives non-functional due to workmanship issues
The issue is reported within the warranty period

Returned products must be:

In original condition
Unmodified after delivery
Returned with proof of purchase

Shipping Policy for Returns

Customers are responsible for return shipping unless the issue is caused by our error.

Pre Patch Labs is not responsible for lost or damaged return shipments. Tracking is strongly recommended.

Chargebacks & Fraud Prevention

By purchasing from Pre Patch Labs, you agree to these terms.

Fraudulent chargebacks for completed custom work or repair services will be disputed with order records, build documentation, shipping confirmation, and communication history.